We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on. To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.
Maintenance Window #1 Date: Monday, 17 Nov 2025 Time: 06:00 AEDT Duration: Up to 10 minutes
Maintenance Window #2 Date: Friday, 21 Nov 2025 Time: 06:00 AEDT Duration: Up to 10 minutes
What to Expect During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.
We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term. If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime. Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform. If you have any questions, please contact our Support Team at support@whispir.com.
Warm regards, The Whispir Team
Posted Oct 21, 2025 - 12:50 AEDT
This scheduled maintenance affects: Asia Region (AP1 Instance) (Whispir API, Whispir Web Application Portal, SMS, Email, Whatsapp).