SMS Delivery Degradation Affecting a Subset of New Zealand Traffic
Monitoring - We have implemented a temporary workaround for affected customers, and service has been restored for those migrated to the alternative route. We continue to work closely with our provider to investigate and resolve the underlying issue. Monitoring remains in place, and we will provide further updates as they become available.

If you have any questions please contact our Support team at support@whispir.com.
Jul 31, 2026 - 16:40 AEST
Investigating - We are investigating a carrier-side fault affecting SMS message delivery in New Zealand. The issue is isolated to a single carrier/provider and may impact Mobile Terminated (MT) and Mobile Originated (MO) messaging for customers using dedicated shortcodes associated with that carrier.

This issue does not affect all New Zealand messaging traffic or all New Zealand customers.

We are actively engaging with the carrier to restore normal service and are working on mitigations to minimise the impact on affected customers.

If you believe your service is impacted, please contact our Support team at support@whispir.com.

We will provide further updates as more information becomes available.
Jul 30, 2026 - 10:46 AEST
Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AP1 - Upcoming Scheduled Maintenance Notification Aug 25, 2026 00:00-03:00 AEST

Update - We are writing to inform you that the upcoming maintenance window in AP1 region has been postponed.

Original Date/Time: 28 July 2026, 22:00 SGT
New Date/Time: 25 August 2026, 22:00 SGT

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 2026 - 22:12 AEST
Scheduled - We wish to inform you that Whispir is scheduled for planned maintenance in your region.

Maintenance Window
Start Date & Time: 28 July 2026, 22:00 SGT
End Date & Time: 29 July 2026, 01:00 SGT
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays as we upgrade services in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 07, 2026 - 19:28 AEST

AU Instance - Upcoming Scheduled Maintenance Notification Aug 27, 2026 23:00 - Aug 28, 2026 02:00 AEST

Update - We are writing to inform you that the upcoming maintenance window in AU region has been postponed.

Original Date/Time: 30 July 2026, 23:00 AEST
New Date/Time: 27 August 2026, 23:00 AEST

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 2026 - 22:15 AEST
Scheduled - We wish to inform you that Whispir is scheduled for planned maintenance in your region.

Maintenance Window
Start Date & Time: 30 July 2026, 23:00 AEST
End Date & Time: 31 July 2026, 02:00 AEST
Duration: Up to 3 hours

What to Expect
During this time, our platform (Web, API) and messaging services (SMS, Email, Voice) will remain available. However, you may notice brief or intermittent delays as we upgrade services in the early stages of the maintenance. We’ve taken steps to minimise any disruption, and in most cases, you should experience no noticeable impact.

This maintenance is part of our ongoing commitment to improving the performance, security, and reliability of our services.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 07, 2026 - 19:31 AEST

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

Emergency Maintenance - Asian AP1 regional instance (Web Portal, API)
Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 AEST
Scheduled - We will perform emergency maintenance on our Asian (AP1) regional platform to improve platform stability and address recently identified areas for improvement.

While we do not expect any service interruption, we are providing advance notice of this activity. As with our regular maintenance and release activities, there is a small risk of unexpected issues or the need to roll back changes. If any service impact occurs, we will provide updates through this status page.

Maintenance Window Details
Date: 4 August 2026
Start Time: 19:00 SIN
Duration: 2 hours
Expected End Time: 19:00 SIN

Expected Customer Impact
- No planned downtime.
- Web Portal and API services are expected to remain available throughout the maintenance window.
- Any unexpected service impact will be communicated through this status page.

We appreciate your understanding and cooperation.

For assistance, please contact our Support team at support@whispir.com.
Aug 4, 15:38 AEST
Emergency Maintenance - Australian Regional Instance (Web Portal and API)
Completed - The scheduled maintenance has been completed.
Aug 4, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 AEST
Scheduled - We will perform emergency maintenance on our Australian regional platform to improve platform stability and address recently identified areas for improvement.

While we do not expect any service interruption, we are providing advance notice of this activity. As with our regular maintenance and release activities, there is a small risk of unexpected issues or the need to roll back changes. If any service impact occurs, we will provide updates through this status page.

Maintenance Window Details
Date: 4 August 2026
Start Time: 20:00 AEST
Duration: 2 hours
Expected End Time: 22:00 AEST

Expected Customer Impact
- No planned downtime.
- Web Portal and API services are expected to remain available throughout the maintenance window.
- Any unexpected service impact will be communicated through this status page.

We appreciate your understanding and cooperation.

For assistance, please contact our Support team at support@whispir.com.
Aug 4, 15:35 AEST

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Supplier Planned Service Maintenance - Asia Region
Completed - The scheduled maintenance has been completed.
Aug 2, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:00 AEST
Scheduled - Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: Singtel CPaaS SMS and Messaging services

Start of Event: 2026-08-02, 01:00 SGT

End of Event: 2026-08-02, 05:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Aug 1, 03:12 AEST

Aug 1, 2026

AP1 Instance: Intermittent Web Portal Access Issue
Resolved - An intermittent issue affecting web portal accessibility was observed. The issue was promptly resolved upon detection, and normal service has been restored. As a precaution, we continue to monitor the system closely to ensure consistent performance and availability.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Aug 1, 09:50 AEST

Jul 31, 2026

Unresolved incident: SMS Delivery Degradation Affecting a Subset of New Zealand Traffic.

Jul 30, 2026

Jul 29, 2026

Supplier Planned Service Maintenance - XOX, Malaysia
Completed - The scheduled maintenance has been completed.
Jul 29, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 AEST
Scheduled - This is to notify you that mobile operator XOX, Malaysia has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Impacted Services: MT messages into XOX, Malaysia

Maintenance Window
Start of Event: 2026-07-28 14:00:00 UTC
End of Event: 2026-07-28 16:00:00 UTC

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Jul 24, 20:33 AEST

Jul 28, 2026

Australian Region: Intermittent Web Portal Access Issue
Resolved - We would like to inform you that the issue causing intermittent issue in web portal access has been restored.

If you have any questions or require further assistance, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 18:00 AEST
Update - We are continuing to investigate this issue.
Jul 28, 17:18 AEST
Investigating - We observed an issue that is intermittently impacting web portal access within the Australian instance. Our developers and engineering teams are actively working to resolve this quickly.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Jul 28, 17:12 AEST
Australian Region: Intermittent Web Portal Access Issue
Resolved - We would like to inform you that the issue causing intermittent issue in web portal access has been restored.

If you have any questions or require further assistance, please don’t hesitate to contact our support team at support@whispir.com.
Jul 28, 13:37 AEST
Investigating - We observed an issue that is intermittently impacting web portal access within the Australian instance. Our developers and engineering teams are actively working to resolve this quickly.

If you have any questions or concerns, please contact our support team at support@whispir.com.
Jul 28, 12:53 AEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Supplier Planned Service Maintenance - International Provider
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 AEST
Scheduled - This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:
Start of Event: 2026-07-25, 22:00 UTC
End of Event: 2026-07-25, 23:00 UTC

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.
Jul 11, 11:06 AEST

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

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