System Status

All Systems Operational

Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IT Instance: Upcoming Scheduled Maintenance Notification – Part 1 of 2 Oct 28, 2025 03:00-03:10 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 2025 - 13:05 AEDT
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.



Maintenance Window #1
Date: Tuesday, 28 Oct 2025
Time: 03:00 AEDT
Duration: Up to 10 minutes



What to Expect

As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

One to prepare the system for the upgrade

Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 13, 2025 - 18:03 AEDT

IT Instance: Upcoming Scheduled Maintenance Notification – Part 2 of 2 Oct 30, 2025 03:00-03:10 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 2025 - 13:10 AEDT
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.



Maintenance Window #2
Date: Thursday, 30 Oct 2025
Time: 03:00 AEDT
Duration: Up to 10 minutes



What to Expect
As part of this upgrade, we’ll be making significant improvements to our core database systems. This will involve two very brief service interruptions during the maintenance windows:

One to prepare the system for the upgrade

Another to complete the transition to the improved environment

These short pauses are necessary to ensure the integrity of your data and performance of our platform. During those short periods, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. Outside of the maintenance windows the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This upgrade is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 30, 2025 - 03:00 AEDT

AP Instance - Upcoming Scheduled Maintenance Notification (Part 1 of 2) Nov 3, 2025 07:00-07:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 3 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Thursday, 6 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes


What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,

The Whispir Team
Posted on Oct 21, 2025 - 12:44 AEDT

AP Instance - Upcoming Scheduled Maintenance Notification (Part 2 of 2) Nov 6, 2025 07:00-07:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 3 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Thursday, 6 Nov 2025
Time: 07:00 AEDT
Duration: Up to 10 minutes


What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.


Warm regards,

The Whispir Team
Posted on Oct 21, 2025 - 12:46 AEDT

AP1 Instance - Upcoming Scheduled Maintenance Notification (Part 1 of 2) Nov 17, 2025 06:00-06:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.
To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 17 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Friday, 21 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.
If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.
Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.
If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:50 AEDT

AP1 Instance - Upcoming Scheduled Maintenance Notification (Part 2 of 2) Nov 21, 2025 06:00-06:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.
To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 17 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Friday, 21 Nov 2025
Time: 06:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.
If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.
Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.
If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:51 AEDT

AU Instance – Upcoming Scheduled Maintenance Notification (Part 1 of 2) Nov 24, 2025 01:00-01:10 AEDT

Dear Customer,

We’re reaching out to inform you of a planned two-part scheduled maintenance on the Whispir platform. This activity is essential to strengthening the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work will be completed in two sequential phases, each involving a brief 10-minute interruption. Following the first phase, we’ll perform essential structural validation, and framework checks before proceeding with the second phase to ensure system integrity and optimal performance.

Maintenance Window #1
Date: Monday, 24 November 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Monday, 3 December 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be brief service interruptions affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside of these short periods, the platform will remain fully operational.

We will issue two identical maintenance notifications from our Status Page — one for each phase — to accurately track and manage the scheduled work. Please note that both are part of a single coordinated maintenance effort designed to enhance the platform’s performance and reliability for the long term.

If you have critical workloads that depend on message delivery during the maintenance window, we recommend arranging an alternative backup service or notifying your customers in advance of the scheduled downtime.

Extensive precautions have been taken to minimise disruption and ensure a smooth transition. This upgrade represents a key step in our ongoing investment to future-proof the Whispir platform.

If you have any questions, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:54 AEDT

AU Instance – Upcoming Scheduled Maintenance Notification (Part 2 of 2) Dec 3, 2025 01:00-01:10 AEDT

Dear Customer,

This is the second of two scheduled maintenance notifications for the Whispir platform. It is being issued to ensure our Status Page accurately reflects the upcoming maintenance activity and progress across both phases.

As previously communicated, this two-part maintenance is essential to strengthen the long-term stability, reliability, and scalability of our database infrastructure — ensuring Whispir continues to deliver the trusted performance you depend on.

To minimise downtime and reduce the risk of service disruption, the work is being conducted in two sequential phases, each involving a brief 10-minute service interruption.

Maintenance Window #1
Date: Monday, 24 November 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

Maintenance Window #2
Date: Wednesday, 3 December 2025
Time: 01:00 AEDT
Duration: Up to 10 minutes

What to Expect
During each window, there will be a brief service interruption affecting access to the Whispir platform (Web and API) and messaging services (SMS, Email, and Voice). Outside these short periods, the platform will remain fully operational.

If you have critical workloads that rely on message delivery during this time, we recommend setting up an alternative backup service or notifying your customers in advance of the planned downtime.

We have taken extensive measures to minimise disruption and ensure a smooth transition. This upgrade forms part of our ongoing investment in future-proofing the Whispir platform to deliver a faster, more reliable, and scalable experience.

For any questions or assistance, please contact our Support Team at support@whispir.com.

Warm regards,
The Whispir Team
Posted on Oct 21, 2025 - 12:56 AEDT
Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AU Instance | Unable to Login to Platform
Resolved - Dear customers,

We would like to inform you that a brief service disruption occurred on the AU Instance platform. The issue was promptly identified and resolved, with full service restoration completed within minutes.

Event Type: Service Incident
Start Time: 21 October 2025, 14:39 AEDT (03:39 UTC)
End Time: 21 October 2025, 14:56 AEDT (03:56 UTC)

We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or require further assistance, please don’t hesitate to contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 21, 16:22 AEDT
Notification of Planned Network Maintenance by One NZ
Completed - The scheduled maintenance has been completed.
Oct 21, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 17:46 AEST
Scheduled - Dear customers,

We would like to inform you that mobile operator One NZ has scheduled a planned maintenance activity on their network infrastructure.

Maintenance Window
Start: 20 October 2025, 23:00 PM NZT
End: 21 October 2025, 6:00 AM NZT

What to Expect
During this period, our platform—including Web, API, and messaging services (SMS, Email, Voice)—will remain fully operational. However, please note that SMS routed via One NZ may experience brief delay of approximately 5–10 seconds in the affected region.

We appreciate your understanding and please rest assured that we are closely monitoring this activity in collaboration with One NZ to ensure minimal disruption.

If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 2, 17:45 AEST
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Americas Region: Upcoming Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 13, 16:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 AEDT
Scheduled - We’re writing to let you know about a planned maintenance activity for the Whispir platform that will help us continue delivering a reliable and high-performing experience.

Maintenance Window
Date: Monday, 13 Oct 2025
Time: 16:00 AEDT
Duration: Up to 10 minutes

What to Expect
During the maintenance window, the platform (Web, API) and messaging services (SMS, Email, Voice) will be unavailable. This short service interruption is necessary to ensure the integrity of your data and performance of our platform. Outside of the maintenance window the platform will be fully accessible.

We’ve taken extensive measures to minimise any disruption and ensure service continuity. This maintenance is part of our ongoing commitment to enhancing the speed, reliability, and scalability of Whispir’s services.

If you have any questions or concerns, please contact our support team at support@whispir.com.

Warm regards,
The Whispir Team
Oct 3, 14:55 AEST
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Australian Region: Web Portal Access Issue Reported
Resolved - We identified an issue that temporarily affected some of our users’ ability to access our Web Portal (https://au.whispir.com) on 10 October. The disruption occurred between 03:08:32 UTC and 03:31:01 UTC, and has since been fully resolved.

We apologise for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact our support team at support@whispir.com.
Oct 10, 14:15 AEDT
Oct 9, 2025

No incidents reported.

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