System Status
All Systems Operational
Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - AP Region Nov 27, 2024 07:00-10:00 AEDT
To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the AP region on November 27, 2024, from 07:00 to 10:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimize any downtime. We will keep you updated throughout the process. While we anticipate only a minor outage, we recommend taking any necessary precautions to mitigate potential impact on your services.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.
Posted on Nov 13, 2024 - 22:59 AEDT
Scheduled Maintenance - US Region Dec 3, 2024 16:00-19:00 AEDT
To maintain the highest standards and ensure the availability of our services, we would like to inform you that Whispir is scheduled for planned maintenance in the US region on December 3, 2024 from 16:00 to 19:00 AEDT.

During this maintenance window, you may experience brief service interruptions or minor disruptions. Our team will work diligently to complete the maintenance as quickly as possible and minimize any downtime. We will keep you updated throughout the process.

If you have any questions or concerns about this scheduled maintenance, please feel free to reach out to us at support@whispir.com.
Posted on Nov 19, 2024 - 17:21 AEDT
Past Incidents
Nov 21, 2024
Message Processing Issues in the US Region
Resolved - This incident has been resolved.
Nov 21, 09:00 AEDT
Update - We are continuing to monitor for any further issues.
Nov 21, 08:08 AEDT
Monitoring - We wanted to inform you that our team has implemented a fix to address the issue. Our team is monitoring it to ensure the resolution is effective and that the system operates smoothly.

We greatly appreciate your patience and understanding as we work to ensure everything functions as expected. If you encounter any issues, please do not hesitate to reach out to our support team at support@whispir.com
Nov 21, 08:07 AEDT
Update - We are continuing to investigate this issue.
Nov 21, 07:27 AEDT
Update - Our technical teams are continuing to investigate the root cause and are working diligently to resolve the problem as quickly as possible.
Nov 21, 07:10 AEDT
Update - We are continuing to investigate this issue.
Nov 21, 06:17 AEDT
Investigating - We have identified an issue in sending messages in the US instance. Our technical teams are working on this to resolve the issue.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@whispir.com
Nov 21, 06:17 AEDT
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Emergency Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Nov 15, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 AEDT
Scheduled - We wish to inform you that Whispir has scheduled an emergency maintenance window on 15th November 2024, from 00:00 AM to 1:00 AM AEDT. We do not anticipate any service impact during this time.

Thank you for your understanding as we continue to ensure the highest standards of service.
Nov 14, 15:30 AEDT
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Emergency maintenance is required for Whispir’s infrastructure in the AU region
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 AEDT
Update - We apologise for the confusion in our initial maintenance notification, which mistakenly referred to October instead of November in its description. This error has been corrected, and you can find the updated information on our maintenance status page at status.whispir.com. Please note that the planned maintenance is scheduled for Wednesday, November 13th, starting at 00:00 AEDT.
Nov 7, 14:03 AEDT
Scheduled - We are planning an emergency maintenance activity for our infrastructure in the Australian (AU) region on Wednesday, November 13th, starting at 00:00 AEDT. This upgrade and enhancement work is a direct response to recent service issues in the region that have affected message processing.

During this maintenance window, we expect the work to be transparent and not disrupt your platform usage. However, there may be instances where you need to refresh your web page if your browser session becomes unresponsive. Additionally, there might be a brief delay in messaging reporting during this time, but this will be limited to a short period within the maintenance window. Our dedicated technology team will work diligently to complete the maintenance as quickly as possible and will make every effort to minimise any planned downtime. We will provide updates on our progress throughout the maintenance period.

If you have any questions regarding this upcoming maintenance, please do not hesitate to contact us at support@whispir.com.
Nov 6, 16:57 AEDT
Nov 12, 2024
Intermittent connectivity issues impacting all Whispir regions
Resolved - We have now classified this problem as resolved.

After resolving today's issue, we continued to receive reports of problems affecting individual users. However, we found that these cases were related to local issues. In most instances, clearing the browser cache and, in a few rare cases, performing a DNS flush resolved the problems. We recommend following the instructions below if you are still experiencing these issues. If you require any assistance, don’t hesitate to reach out to support@whispir.com.

To help resolve browsing issues, try clearing your browser cache and flushing your DNS cache.
For Windows users, open your browser’s settings (in Chrome, Edge, or Firefox), navigate to Clear browsing data, and select options to clear cookies and cached images/files. To flush the DNS, open the Command Prompt as Administrator, type ipconfig /flushdns, and hit Enter.
For macOS users, clear the browser cache by going to your browser’s settings (Safari, Chrome, or Firefox) and choosing Clear browsing data or Manage Website Data. To flush the DNS, open the Terminal, type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, and press Enter. If prompted, enter your password to proceed.

These steps should improve connectivity and help resolve issues with outdated cache data.
Nov 12, 14:27 AEDT
Monitoring - The issue has been resolved, and all services are operating normally. If you are still experiencing issues logging in, please try clearing your browser cache and cookies.

If the problem persists, don’t hesitate to reach out to support@whispir.com for further assistance. Thank you for your patience.
Nov 12, 13:34 AEDT
Identified - The issue has been identified, and recovery actions were performed approximately 25 minutes ago with our service provider. These changes will take some time to reflect on the global domain resolvers.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at support@whispir.com.
Nov 12, 13:09 AEDT
Update - We are continuing to investigate this issue.
Nov 12, 12:55 AEDT
Investigating - We have identified intermittent connectivity issues that are currently affecting our Whispir platforms across all regions. Our technical teams are actively investigating the matter and working to resolve this problem.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at support@whispir.com.
Nov 12, 12:41 AEDT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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